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FAQS

QUESTIONS AND ANSWERS

Got a question? We’re here to help.

  • Where are you located?

    Our address is: 

    128 E 86th Street 

    New York, NY 10028


    We are located at the entrance of the 4, 5, 6, subway line at 86th Street & Lexington Ave. 

  • What are your business hours?

    Our hours are: 

    Monday-Thursday: 11am - 8pm

    Friday-Saturday: 11am - 9pm

    Sunday: 11am - 7pm


    Visit our website for updated business hours or information on holiday closings.

  • What type of payment methods do you accept?

    We accept cash, pin debit, and ACH transfer. Credit cards are not accepted at this time. 

  • Can I pre-order for pickup? How does it work?

    • Skip the lines!  We now offer online ordering with in-store pickup when you pre-pay using a bank account and routing number via Stronghold.  
    • All Pickup orders can be picked up starting at 11am any day of the week.
    • Stronghold ACH transactions take up to three days to post to your account, since they are processed in batches.  You will not see the money leave your account immediately. 
    • There is a $3.75 fee applied to all electronic transactions.
    • You must be 21 or older to place an online order; please have a valid/matching government-issued ID available for online ordering and for in-store pickup.
    • Track your order progress on our website.  When your order is “ready,” you can come to the store and retrieve your purchase (report directly to the front door and show your pickup order).  Once you claim your order, the website will mark the order “complete.” 
    • Online pickup orders that are not claimed within seven days will be cancelled and  refunded. *Please note refunds may take a day to post to account.
  • Do you offer delivery?

    We currently do not offer delivery but will be launching soon. Sign up for our email list to receive updates on when we launch delivery. 

  • Do you accept returns and/or exchanges?

    Bliss + Lex offers a 14-day exchange or return policy for unopened product. We will accept returns or exchanges of unopened or defective product only when accompanied by the original receipt.

  • Do you offer discounts or promotions?

    Bliss + Lex offers occasional promotions and sales. Sign up for our email list to receive updates or upcoming promotions. NYS regulations do not allow loyalty or frequent shopper programs at adult-use cannabis stores.

  • When will you get X in stock?

    • Our website reflects our current inventory at the store and is updated in real-time. 
    • We receive shipments throughout the week and new inventory is uploaded as quickly as possible.
    • Unfortunately, we cannot share what’s on order or when we expect certain products to be available – except for any special announcement(s) made on social media, on our website, or via email. 
  • Are there any purchase limits?

    • NYS OCM limits individual purchase to 3 ounces of cannabis and 24 grams of concentrate.  
    • Visit the OCM website for additional details on applicable adult-use laws and regulations: cannabis.ny.gov/adult-use-information  
  • General Inquires + Media Requests

    • For general inquiries, please contact us via online form here or by emailing hello@blissandlex.com
    • We usually respond to inquiries within 2 business days.
    • Please direct all media inquiries to BlissandLex@mygrasslands.com
  • OCM Educational Materials

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